At a glance

Payment verification

Send payment using the instructions displayed at checkout, then follow the checkout confirmation step. Your order will show awaiting verification until Arete confirms receipt. A payment claim or screenshot alone is not confirmation that funds have arrived.

If you have a payment question, email support@areterl.com with your order number and transaction reference. Please do not send a duplicate payment while the first is under review.

Processing & dispatch

Processing starts after payment is verified. We check the order and prepare it for shipment. Carrier transit begins after the carrier receives the parcel, separately from payment review and order preparation.

If your research requires delivery by a particular date, contact us before ordering so we can confirm the current availability and shipping options. Carrier estimates may change and are not guaranteed delivery dates unless expressly identified as a guaranteed service.

If we cannot ship by the time promised for your order, we will contact you with a revised shipping date and the option to accept the delay or cancel for a refund of the unshipped merchandise.

Follow your shipment

When shipment details are recorded, we email the carrier and tracking information. You can also select Track shipment beside an order in your account or visit the tracking page from the footer.

A tracking number can appear before the first carrier scan. Check the carrier’s website for movement and delivery estimates. If no number is available yet, your tracking page will show the order’s current stage.

Track your shipment →

Cancellations & address changes

Contact us as soon as possible with your order number if you need to request a cancellation or correct a delivery address. We will confirm whether the change can be made based on the order’s current stage. Do not assume a request has been completed until you receive confirmation.

Once a parcel has been handed to the carrier, a delivery change or interception may not be available. Contact us for help reviewing the carrier’s options.

Damaged, incorrect, or missing items

Email support@areterl.com promptly with your order number and a description of the issue. For damaged or incorrect items, keep the parcel, packaging, and labels and include clear photographs so we can investigate. Follow appropriate laboratory safety procedures when handling damaged materials.

If tracking says delivered but you cannot locate the parcel, check the delivery address, carrier delivery notes, and any receiving area, then contact us. We will help investigate the shipment and confirm the available resolution.

Returns & refunds

Contact support before sending any research material back. Returns require instructions appropriate to the material and situation; do not mail an unsolicited return. We will confirm the resolution for damaged, incorrect, or unfulfilled orders after reviewing the circumstances, subject to applicable rights.

If a refund is approved, we will confirm its amount and payment method. The time for funds to appear can depend on the bank, wallet provider, or payment network. Never send passwords, recovery phrases, or full bank account details by email to request a refund.

Contact support

Email support@areterl.com. No account is required to email us. Include your order number for an existing purchase so we can locate it more quickly.